Shipping policy

Privacy Policy

Betaglam

1. Introduction

Betaglam respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you visit our store, we automatically collect certain information about your device including:

  • IP address

  • Browser type

  • Time zone

  • Cookies installed on your device

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information

  • Email address

  • Phone number

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with customers

  • Screen orders for potential fraud

  • Improve our website and services

  • Send marketing emails (only if you subscribe)

4. Sharing Your Information

We share your information with trusted third parties to help operate our store, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping carriers

These partners only use your data to perform services on our behalf.

5. Data Protection (GDPR)

If you are located in the UK or European Economic Area, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications

To exercise these rights, contact us at:
support@betaglam.com

6. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can disable cookies in your browser settings if you prefer.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

8. Contact

For more information about our privacy practices:

Email: support@betaglam.com
Website: www.betaglam.com

Refund Policy

Betaglam

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original packaging

  • Proof of purchase is required

Certain items such as opened cosmetic products may not be eligible for return due to hygiene reasons unless defective.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We replace items if they are defective or damaged.
If you need an exchange, please contact us at:

support@betaglam.com

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Shipping costs are non-refundable.

Shipping Policy

Betaglam

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

Estimated delivery times:

United Kingdom: 2–5 business days

Delivery times may vary depending on courier services.

Shipping Providers

We ship orders using reliable carriers such as:

  • Royal Mail

  • Evri

  • DPD

Tracking

Once your order is shipped, you will receive a tracking number by email.

Delays

Betaglam is not responsible for delays caused by:

  • courier disruptions

  • weather conditions

  • customs clearance (for international orders)

Incorrect Address

Customers are responsible for providing accurate shipping information.
Orders shipped to incorrect addresses cannot be refunded.